Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must request a return within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been opened or used may not be eligible for a return unless they are defective.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once the return is processed, you can make a new purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to clearance items, gift cards, and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will clarify the return policy for specific items upon request.
Contact Information
If you have any questions regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please include your order number in all correspondence to help us assist you more efficiently.